Phone Etiquette

Add comment March 31st, 2008

Using good manners when talking on the telephone is very important in order to make a good impression and help set your company apart from others.  Make sure to use these tips with your phone conversations. 

Keep it simple!  Make sure to address the call with purpose, and speak clearly.  Be pleasant. Overall, you want to be professional, yet friendly. 

When answering the phones, it is a good idea to SMILE!  It may seem silly, but when you smile as you answer the phone, it truly makes a difference. 

Taking messages is also very important.  Make sure to take down the date and time of the call, and the name of the person calling.  It also helps to know what the message is regarding, so whoever receives the call will know exactly how to respond.   

Finally, when recording a voicemail box greeting, be professional.  If you are using voicemail box greetings that are inappropriate, you could possibly turn away a future employer or client!