Comments on: AT&T chief says firm can’t find qualified call center workers in the good ol’ USA.: http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/ The Sweeny Report takes you into the murky world of local, state and national politics. Political Editor Chuck Sweeny will try to de-mystify things for you -- once he figures it out himself, that is. Fri, 21 Nov 2008 12:06:45 +0000 http://wordpress.org/?v=wordpress-mu-1.2.4 By: Shaun Smith http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-716 Shaun Smith Tue, 08 Jul 2008 08:13:03 +0000 http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-716 I personally think this is a moron article. The truest thing is that rather than having the jobs in the USA and paying the rate the law requires to just ship all jobs internationally where you only have to pay them a jar of penuts and a slab of bread for a salary. I would like this man to jump on the phone and do the call center work i personally promise he would not last longer than a week! I personally think this is a moron article. The truest thing is that rather than having the jobs in the USA and paying the rate the law requires to just ship all jobs internationally where you only have to pay them a jar of penuts and a slab of bread for a salary. I would like this man to jump on the phone and do the call center work i personally promise he would not last longer than a week!

]]> By: Nancy Clark http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-529 Nancy Clark Tue, 27 May 2008 10:38:18 +0000 http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-529 When AT&T became the new AT&T they messed up my account (7 months ago). Since then, I have been trying to get it straightened out. On March 1, I wrote to Mr. Stephenson for help. Now, almost 3 months later I am still getting billed for services as a result of their mistake. After months of trying to understand their customer service representatives, I will no longer talk with anyone who addresses me as Miz Clock (Clark) or Mum. I believe they have forgotten what AT&T stands for -- AMERICAN Telephone & Telegraph. As far as how smart they are, in one of my bills, they use the word insure rather than the correct spelling ensure. For one of America\'s best companies, they should know better. When AT&T became the new AT&T they messed up my account (7 months ago). Since then, I have been trying to get it straightened out. On March 1, I wrote to Mr. Stephenson for help. Now, almost 3 months later I am still getting billed for services as a result of their mistake. After months of trying to understand their customer service representatives, I will no longer talk with anyone who addresses me as Miz Clock (Clark) or Mum. I believe they have forgotten what AT&T stands for — AMERICAN Telephone & Telegraph. As far as how smart they are, in one of my bills, they use the word insure rather than the correct spelling ensure. For one of America\’s best companies, they should know better.

]]> By: AugustW. http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-423 AugustW. Mon, 12 May 2008 11:23:58 +0000 http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-423 RodneyB U have got to be kidding me. "The problem is they are bing to picky when it comes to hiring. If you have a felony on your record, like most places, they will not hire you." the people that work in these call centers have acces to vital records. Did you know that most felons continue with old habbits or did that pass you by. now I am not saying that felons should not get jobs just not around sensative materials. That is not being pickey that is being smart. I do agree with him that it is our educational system that has messed up. If we keep letting the polotition continue what they are doing it will only get worse. Tracey D. "Let’s be honest, Sweenster. Those people in India are mostly unqualified, too. Communication is flawed because of language issues and their sense of culture, geography, etc. is also sketchy." You need to rember one thing in India there average person out of school is more educated than a US high school graduate sorry but that is a fact. I do trully wish we could get alot of these jobs back to the US but some how I don not think it will happen for a while. Maby when our dollor is so weak that no other countries are using ones for wallpaper then the jobs will come back. Sorry if my grammer is not perfect I was one of the people pushed through the school systems in CA. RodneyB U have got to be kidding me. “The problem is they are bing to picky when it comes to hiring. If you have a felony on your record, like most places, they will not hire you.” the people that work in these call centers have acces to vital records. Did you know that most felons continue with old habbits or did that pass you by. now I am not saying that felons should not get jobs just not around sensative materials. That is not being pickey that is being smart.

I do agree with him that it is our educational system that has messed up. If we keep letting the polotition continue what they are doing it will only get worse.

Tracey D. “Let’s be honest, Sweenster. Those people in India are mostly unqualified, too. Communication is flawed because of language issues and their sense of culture, geography, etc. is also sketchy.”
You need to rember one thing in India there average person out of school is more educated than a US high school graduate sorry but that is a fact.

I do trully wish we could get alot of these jobs back to the US but some how I don not think it will happen for a while. Maby when our dollor is so weak that no other countries are using ones for wallpaper then the jobs will come back.

Sorry if my grammer is not perfect I was one of the people pushed through the school systems in CA.

]]> By: Barbara http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-195 Barbara Fri, 04 Apr 2008 01:50:57 +0000 http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-195 Randall Stephenson obviously doesn't want to bring those jobs home. I try to listen harder to understand the accent, but the real problem with foreign customer service is that the people have no idea what they are doing. They just read a script, or read the FAQ off of their monitor. There is no chance of resolving a problem that isn't covered in their manual. You don't have to be a high school graduate to be at least that competent. Call centers are big business in Rockford. Maybe he should come here if he is serious about bringing those jobs home. AT&T is desperately struggling to remain relevant to the public, and apparently they just don't have the budget to pay even minimum wage for anyone who doesn't absolutely have to be in the US. Randall Stephenson obviously doesn’t want to bring those jobs home. I try to listen harder to understand the accent, but the real problem with foreign customer service is that the people have no idea what they are doing. They just read a script, or read the FAQ off of their monitor. There is no chance of resolving a problem that isn’t covered in their manual. You don’t have to be a high school graduate to be at least that competent.

Call centers are big business in Rockford. Maybe he should come here if he is serious about bringing those jobs home.

AT&T is desperately struggling to remain relevant to the public, and apparently they just don’t have the budget to pay even minimum wage for anyone who doesn’t absolutely have to be in the US.

]]> By: Tracey D. http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-193 Tracey D. Thu, 03 Apr 2008 18:33:49 +0000 http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-193 Let's be honest, Sweenster. Those people in India are mostly unqualified, too. Communication is flawed because of language issues and their sense of culture, geography, etc. is also sketchy. I believe in what this guy is saying...but it is not as if those working in Inida are doing a tremendous job. They just can be paid 30 cents an hour, while he'd have to pay the dumb people in the U.S. minimum wage with benefits. Let’s be honest, Sweenster. Those people in India are mostly unqualified, too. Communication is flawed because of language issues and their sense of culture, geography, etc. is also sketchy. I believe in what this guy is saying…but it is not as if those working in Inida are doing a tremendous job. They just can be paid 30 cents an hour, while he’d have to pay the dumb people in the U.S. minimum wage with benefits.

]]> By: RodneyB http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-192 RodneyB Thu, 03 Apr 2008 17:06:48 +0000 http://blogs.e-rockford.com/sweenyreport/2008/04/03/att-chief-says-firm-cant-find-qualified-call-center-workers-in-the-good-ol-usa/#comment-192 The problem is they are bing to picky when it comes to hiring. If you have a felony on your record, like most places, they will not hire you. I know of some places in the south that would LOVE to see these kinds of jobs come their way. Sure they may have a southern drawl, but at least its English! He is flat out lying when he claims this. The problem is they are bing to picky when it comes to hiring. If you have a felony on your record, like most places, they will not hire you.

I know of some places in the south that would LOVE to see these kinds of jobs come their way. Sure they may have a southern drawl, but at least its English!

He is flat out lying when he claims this.

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